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Customer Satisfaction Benchmarking

Customer satisfaction benchmarking is a property investor’s and manager’s tool to measure and compare the satisfaction and customer experience of tenants. The service measures tenant satisfaction with the premises, landlord or landlord’s agent/manager and the services included in the tenancy. The service also measures and compares the likelihood of tenants to recommend their landlord (NPS, net promoter score). The service is provided for commercial premises (office, retail and industrial premises), shopping centres and residential dwellings. 

Customer satisfaction benchmarking is a property investor’s and manager’s tool to measure and compare the satisfaction and customer experience of tenants. The service measures tenant satisfaction with the premises, landlord or landlord’s agent/manager and the services included in the tenancy. The service also measures and compares the likelihood of tenants to recommend their landlord (NPS, net promoter score). The service is provided for commercial premises (office, retail and industrial premises), shopping centres and residential dwellings. 

The service includes

Use benchmarking to

Benchmarking is based on

landlords
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shopping centre tenants
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tenants of commercial premises 
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residential tenants
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Interested in a Customer satisfaction benchmarking? Contact us and learn more.