Customer satisfaction benchmarking is a property investor’s and manager’s tool to measure and compare the satisfaction and customer experience of tenants. The service measures tenant satisfaction with the premises, landlord or landlord’s agent/manager and the services included in the tenancy. The service also measures and compares the likelihood of tenants to recommend their landlord (NPS, net promoter score). The service is provided for commercial premises (office, retail and industrial premises), shopping centres and residential dwellings.
The service includes
Use benchmarking to
Benchmarking is based on
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